Business
Audit
Communication
Diversity, Inclusion, Equity
Finance and Accounting
Legal
Marketing
Marketing and customer relationship
Human resources
Sales and customer experience
WHOLESALES CAPACITY: TELECOMS GAMES AND PRACTICE
Understanding the whole ecosystem: overview of stakeholders, sectoral issues, investment strategies, intra-operator agreements, technical assessments and prerequisites, contracts and trade negotiations, VAS* and customer...
See moreTRADE PROJECT MANAGEMENT
Develop an action plan and tools to improve a company’s performance Co-ordination of human and financial aspects, material means to implement the project To...
See moreGO TO MARKET
Understand the key steps for successful product launch. Learn to develop effective value propositions. Practice the use of case studies and specific tools for...
See moreTREATMENT OF CLAIMS AND MANAGEMENT OF DIFFICULT CLIENTS
Know what a difficult customer is Anticipate customer complaints Dealing with objections Exploit claims Communicate effectively. Satisfy and retain customers.
See moreSALE TECHNICAL B2B
Strengthening the basics of customer relations Applying prospecting actions Mastering sales techniques Deal with objections.
See moreTOOLS FOR A COMMERCIAL TEAM
Conduct participatory management with their different collaborators. As a supervisor. Better co-operate with employees so that they are more pragmatic in feedback, in carrying...
See moreHARMONIZATION OF DISCOURSES BETWEEN DIFFERENT CANAL SALES
Offer the same customer experience across all channels Serve the same speech to the client, regardless of the contact channel Provide the same arguments...
See moreLEADERSHIP & OWNERSHIP
Accompany team leaders to develop their leadership potential and push their team to more Ownship.
See moreTREATMENT OF OBJECTIONS
Strongly motivate the customer to buy a product and service by lifting the various barriers to purchase Stimulate client interest in what is offered...
See moreSALES AND ADVICE
Discover the customer’s environment through the 4 stages of the deed of sale: opening, investigation, argumentation and conclusion Enhancing the personal efficiency of the...
See moreMANAGE A COMPLEX SALE
Mastering the tools needed for business to identify opportunities Developing the best business approach, attracting interest and concluding a sale To conclude a so-called...
See moreONE CUSTOMER AT A TIME (OCAT)
Strengthening the know-how and know-how of the trade Go to the customer’s discovery, before you can meet your needs Deliver the best experience to...
See moreAXIAN SALES ATTTITUDE
Improve its commercial combativeness in the different phases of contact with the customer (accommodation, discovery, recommendation, finalization) Mastering the fundamentals of communication and self-confidence...
See morePROSPECTION OF SALES
Mastering the different stages and models of prospecting in the sale Optimize visits and convert them into turnover.
See moreBUILDING A SALE ARGUMENTARY
Capturing customer attention and interest in a product or service Activate the main psychological levers that promote the purchase act, in order to put...
See moreSAVE SALE BASICS (GUEST)
Strengthening customer relationship gains Improve customer experience Mastering the G.U.E.S.T. method.
See moreMASTERING SALE TECHNOLOGIES
Understanding the customer approach Assimilate and use C.A.B. tree for products and services Mastering the use of the sales funnel Achieve or exceed the...
See moreIMPROVING TRADE COMBATIVITY
Mastering approach techniques Responding to objections To win a client.
See moreMASTERING THE BASIS OF DISTRIBUTION LEVEL 1
Structure a Distribution Channel Define the roles and responsibilities of each player in the area: from Zone Chief to Distributors Know and master distribution...
See moreMASTERING THE BASIS OF DISTRIBUTION LEVEL 2
Deepen sales in FMCG* Use the pre-GUEST approach* Master sales planning. Ensuring effective competitive oversight Maintain and push motivation.
See moreIMPROVE CUSTOMER EXPERIENCE TO INCREASE SALES (UPSKILL TO UPSELL)
List client interaction processes (CIP) Understand the stages of the purchase cycle Explain and apply “Up Selling” and “Cross Selling”.
See moreSOCIAL CLIMATE MANAGEMENT
At the end of the training, participants will be able to: o Diagnose and measure the social climate o Position the HRBP as a...
See moreTRAINING FOR EMPLOYEE REPRESENTATIVE BODIES ON LABOR LEGISLATION
At the end of the training, participants will be able to: Understand the role and missions of the employee representative. Know the legal rights...
See moreORGANISATIONAL AUDIT OF HR
Understanding the principles and practices of the organizational HR audit Establish and lead an HR organization audit approach Write an audit report and a...
See moreTALENT MANAGEMENT
At the end of the training, participants will be able to: Develop, manage and retain the best talent Recognize and use best practices to...
See moreTALENT MANAGEMENT PRACTITIONER (CERTIFICATE)
Develop knowledge about key practices and trends in 21st century talent management, as well as the critical problems and challenges of discipline today; Validate...
See moreDESIGNING AND PROVIDING TRAINING (ANALYZE-DESIGN-DEVELOP-IMPLY-EVALUATE)
Conduct needs analysis, Design and conduct effective training in response to educational and operational objectives
See moreTRAINING OF FORMATORS LEVEL II
Remember andragogic techniques adapted to animate with ease. Initiate positive group dynamics to awaken and maintain participants’ interest. Facilitate understanding and memorization. Integrate coaching...
See moreTRAINING INGENERY
Understanding the training engineering approach Acquiring training engineering methods and tools Developing a training module Developing a training programme
See moreFORMATOR TRAINING: COACH
Analyze the coach trainer’s posture Discover new and active pedagogies Bringing about a reflexive analysis of his professional practice Knowing how to boost a...
See moreROLES AND ATTRIBUTIONS OF THE PERSONNEL DELEGATION AND OF THE ENTERPRISE COMMITTEE
Make the worker and the employer aware of their rights and obligations Fully assume their roles in promoting effective social dialogue for the development...
See moreFOREIGN EMPLOYMENT MANAGEMENT AND SKILLS
To reduce early gaps between the company’s needs and resources in terms of quantity (staff) and quality (skills) Adapting the organization’s human capital to...
See moreMOBILITY AND CARRIER MANAGEMENT
To meet the human capital needs of the entity based on the skills of the collaborators. Implement the career plan. Develop human capital through...
See moreHOW TO ELABOR A SOCIAL BALANCE?
Ability to interpret balance sheet data Identifying social dysfunction within the entity Take the necessary measures to restore a soothing social situation
See moreEVALUATION OF PERFORMANCE
Taking stock of the past period Setting new targets for the coming year Exchange constructively with employees Learn to make feedback.
See moreSTAFF ADMINISTRATION
Understand the rights and obligations of the social partners (Employer and employee representative bodies) Creating a climate of mutual trust with the social partners...
See moreHUMAN RESOURCES MANAGEMENT – CYCLE 6 MONTHS
Learn the basics of the human resources profession in response to the issues of the group’s entities Understanding and mastering the human resources function...
See moreCUSTOMER LEVEL 1
Understanding the steps of customer enchantment Support and support the client positively Improve customer experience.
See moreCUSTOMER LEVEL 2
Deepen the principles of customer enchantment Strengthening their motivation and involvement in society Building a culture of collaboration, mutual support and self-exhaustion Create a...
See moreCUSTOMER APPROACH
Have better customer relationship management Be customer centered Manage support within the entity for the benefit of the client
See moreIMPROVING CUSTOMER CLAIMS
Know what a difficult customer is Anticipate customer complaints Dealing with objections Exploit claims Effective communication Satisfactory and customer loyalty
See moreMANAGE DIFFICULT CLIENTS
Recognize and accompany types of clients Being able to deal with a client positively difficult
See moreCUSTOMER RELATIONSHIP MANAGEMENT
Convince customers of the quality of the services offered Offer customers a service whose quality will leave a positive and lasting impression Laying the...
See moreLEARN AND ACCOMPANY THE CUSTOMER (I CARE)
Understanding the term “I care” and its importance in customer relations Support and support the client Improve customer experience and thus increase retention rate.
See moreEFFECTIVELY MANAGE TELEPHONIC CALLS
Understanding the role and responsibilities of a teleadvisor Acquire keys to effective and enjoyable communication.
See moreWELCOMING THE CUSTOMER AND BOOSTER ITS RELATIONSHIP (SBAM)
Improving the relationship with the client Apply SBAM in industrial relations
See moreWRITING TENDERS / REQUESTS FOR PROPOSALS
Master public procurement procedures for works, supplies and services. Master contract execution monitoring procedures.
See moreMASTERING DIGITAL LEGAL RISKS
Draft a contract while protecting yourself legally; Comply with legal obligations related to digital activities; Ensure your practices comply with GDPR; Master the legal...
See moreJUDICIAL PROCEDURE (CIVIL & CRIMINAL) AND URBAN PLANNING
Understand the basics of civil and criminal judicial procedures in Madagascar. Grasp the foundations of urban planning law in Madagascar. Understand the link between...
See moreASSET MANAGEMENT / CORPORATE LAW AND REAL ESTATE INCOME TAXATION (REF JUR007)
Understand the tax rules applicable to real estate income in Madagascar. Master the operation of the tax on real estate property income. Know how...
See moreASSET MANAGEMENT: JUDICIAL PROCEDURE (CIVIL & CRIMINAL) AND URBAN PLANNING
Understand the basics of civil and criminal judicial procedures in Madagascar. Grasp the foundations of urban planning law in Madagascar. Understand the link between...
See moreMAY THE LEGAL RISKS RELATED TO THE ISSUE
Develop a contract with legal protection; To comply with legal obligations related to digital; Ensure compliance of your practices with the GDPR; Mastering the...
See moreJUDICIAL PROCEDURE (CIVIL AND CRIMINAL) AND URBANISM
Understanding the foundations of civil and criminal judicial proceedings in Madagascar To understand the foundations of urban law in Madagascar. Understanding the link between...
See moreSEMINAR 2: SOCIETY LAW AND TAXATION OF IMMOVABLE INCOME
Know the ICS’s constitution procedures and tax benefits*. Understand the functioning of the ICS*. Understand SCI taxation*. Know the key points of a legal...
See moreSEMINAR 3: JUDICIAL PROCEDURE (CIVIL AND CRIMINAL) AND URBANISM
Understanding and mastering: termination of contracts, arbitration in dispute resolution, court proceedings, precautionary measures, the use of forgery, urban planning procedures. Know the key...
See moreTHE BASIS OF SOCIAL LAW IN MADAGASCAR
Know the essentials of rights and obligations in the employee/employer relationship Know the legislation governing hiring, contractual bargaining and termination of employment contract Mastering...
See moreCODE OF WORK
To acquire knowledge of the fundamental points (changes and clarifications) made in the new Labour Code Putting gains into practice in their daily work...
See moreHERITAGE MANAGEMENT: JUDICIAL PROCEDURE (CIVIL AND CRIMINAL) AND URBANISM
Understanding the foundations of civil and criminal judicial proceedings in Madagascar To understand the foundations of urban law in Madagascar. Understanding the link between...
See moreENTERPRISE RISK MANAGEMENT
Gain in-depth knowledge on: – The basics of insurance, – Risk management and insurance in companies, – Property damage insurance and liability insurance, insurance...
See moreFUNCTIONAL LAW
To acquire a thorough knowledge of land law. Understanding geomatics in planning and urban planning
See moreLABOUR LAW
To be able to identify mechanisms to deal with a breach of the employment contract at the initiative of the employer or worker; To...
See moreEDITION OF LEGAL COURTS
Identify issues of editorial effectiveness Preparing the structure of his writings Writing his writings with method
See moreSEMINAR 1: LAND LAW AND IMMOBILITY TAXATION
Know the mechanisms for acquiring real estate for foreigners (emphyteotiqe leases, concession contracts, …) Identify risks to be addressed with third parties and administration...
See moreINSURANCE CONTRACT
Understanding the guiding principles of insurance: compensation, lump sum, mutualisation and risks Differentiating selection and risk division To become familiar with the legal environment...
See moreFINANCIAL INCLUSION
Get a better idea of the state of research results on the impact of financial inclusion on poverty reduction, business development, women’s empowerment, etc....
See moreCOMPARATIVE ACCOUNTING
Learn about existing accounting standards (Malagasy PCG 2005, IFRS). Become familiar with common terms and the presentation of financial statements under each standard. Understand,...
See moreCORPORATE TAXATION
Enable participants to master general concepts and correctly apply the legal and regulatory provisions on taxation in the life of the company.
See moreADVANCED STOCK MANAGEMENT
Enable participants to better manage the balance between needs and resources in order to avoid stock-outs and overstocking.
See morePROCUREMENT PERFORMANCE MEASUREMENT
Learn the fundamental concepts of procurement management and logistics. • Understand the methods, tools and challenges of the buyer and procurement officer profession. •...
See moreFUNDAMENTALS OF FINANCE AND ECONOMICS
Become familiar with current financial terminologies and tools; Understand and master the components of financial reporting, KPIs, business plans and consolidation; Strengthen financial skills...
See moreBUDGET AND PLANNING SKILLS
Become familiar with budgeting terms and concepts. Understand and strengthen skills with 3 budgeting concepts. Apply practical budget cases and examples.
See moreDIGITAL FINANCE FOR ALL
Gain an integrated 360-degree view of digital payments and become familiar with a standard set of concepts and vocabulary. Be able to illustrate the...
See moreFINANCE FOR BEGINNERS
Learn about what financial statements communicate. – Develop the ability to perform rapid financial diagnostics on a company.
See moreDIGITAL BANKING APPROVALS
You will cover the foundations and overview of FinTech, FinTech security and regulation (RegTech), FinTech risk management, and disruptive FinTech innovation: implications for society....
See moreCASH FLOW ANALYSIS
Enable participants to master banking relationships and have decision-making tools for the allocation and use of available credit.
See morePERFORMANCE ANALYSIS AND FINANCIAL REPORTING
Understand and interpret the components of financial reporting (balance sheet, income statement, P&L, working capital, cash flows…), the basic ratios and their significance in...
See moreINVENTORY AND STOCK RELIABILITY TECHNIQUES
Enable participants to better manage the balance between needs and resources in order to avoid stock-outs and overstocking.
See morePUBLIC SPEAKING
At the end of the training, participants will be able to: Structure a speech in a clear and persuasive manner Manage stress and emotions...
See moreWRITE PROFESSIONAL WRITING
Following this training, participants will be able to: • Adopt effective communication techniques in their drafting • Select an appropriate method for writing clear...
See moreSKILLS COMMUNICATION
Gaining self-confidence to gain oral ease Structure your ideas to write clear and/or powerful writings Adapt your communication to be more impacting
See moreWEB WRITING
Mastering specific web-specific writing techniques Learning to write engaging and optimized content for SEO Develop skills to adapt style and tone to suit Target...
See moreCOMMUNICATION AND COLLABORATION
Improving the quality of distance and face-to-face professional exchanges Developing active listening and constructive posture Promoting teamwork and inter-service cooperation
See moreSTRATEGIC COMMUNICATION AND MARK IMAGE MANAGEMENT (DIGITAL COMMUNICATION: E-REPUTATION & BRANDING PERSONAL)
Understanding the challenges of personal and professional digital communication Mastering the fundamentals of reputation Define and implement a personal branding strategy Identify and use...
See moreDIGITAL COMMUNICATION: WEB-EDACTION
Mastering writing techniques Be able to correct content Identify quality texts.
See moreSOCIAL MEDIA (GOOGLE ADS, FACEBOOK, LINKEDIN, …)
Own social media mechanisms to listen, recruit and retain clients Integrate the specifics of social media to develop its communities and products.
See moreENSURE ITS OCCUPATIONAL MEETINGS
Preparing and hosting professional meetings Choose the type of meeting and know how to adapt the appropriate animations Select the best tools and supports...
See moreWE ARE COMM
Accelerating the transformation of the profession Promoting its added value through a collective of communication A club for advertising teams.
See moreMEDIA TRAINING – MEDIA SOMETHING
Learn how to control media behaviour (maintenance and reactions to cameras, training and reflexes to journalists’ questions…).
See moreRELEVANT AND IMPACT REPORTING
Select the appropriate form and channel of communication of their reports Develop clear, complete and relevant reporting documents Evaluate and improve their writing
See moreFRENCH LANGUAGE REDACTION TECHNICAL
Adopt effective communication techniques in their drafting Select an appropriate method for writing clear and relevant documents Evaluating and improving his works
See moreCOMMUNITY MANAGEMENT
Integrating the specificities of community management and social networks Being able to manage, moderate, configure social networks To be able to optimize the basic...
See moreDIGITAL COMMUNICATION: INFORMATION PROCESSING TECHNOLOGIES
Assimilating Information Processing Technologies Be able to process and cross-check the data To be able to understand the challenges of disseminating information
See moreDIGITAL COMMUNICATION: E-REPUTATION & PERSONAL BRANDING
Learning the learner to create an e-reputation Make a name on social networks through his personal brand or his personal brand through our brand,...
See moreUSING A POWERPOINT PRESENTATION WITH IA
Enhancing the impact of different presentations Making the most of PowerPoint Write clear and powerful messages Structure his oral presentation and speech
See moreCERTIFIED AML FINTECH COMPLIANCE ASSOCIATE (CAFCA)
Upskill and empower the teams to protect the organization Understanding core compliance principals, risks and functions Providing evidence of financial crime prevention prevention prevention...
See moreCERTIFIED FRAUD CERTIFICATION
Strengthen and ensure recognition of your expertise in risk management of fraud, corruption and money laundering and governance. Acquire national and international credibility by...
See moreCOSO IC CERTIFICATE DISTANT LEARNING PROGRAM
Have an understanding of the key concepts of the framework Understanding the Framework in the context of the company Identifying and analysing risks Develop...
See moreCOST PREVENTION AND MANAGEMENT
Provide participants with the necessary knowledge of the various arrangements to be made to avoid possible conflicts Identify mechanisms for internal fraud Recognize the...
See morePERMANENT CONTROL
Understanding what internal control is Know the internal control framework according to banking regulations Roles and functions of different actors Understand the positioning of...
See moreCISA (CERTIFIED INFORMATION SYSTEM AUDITOR) CERTIFICATE
deepen your knowledge and improve your IT audit skills analyse and control the various areas covered by CISA assimilate CISA vocabulary and policy ideas...
See moreAUDIT TAXAL
Measuring the company’s tax risk to prepare for tax controls Assessing the company’s fiscal performance Maintaining the company’s reputation Analyze one company’s tax record...
See moreANTI MONEY LAUNDERING & COMPLIANCE
Identify and understand regulatory and policy frameworks for LBA/FT; Analyze the impact of technological innovations on these frameworks; Apply analytical tools and approaches to...
See moreINTERNAL AUDIT BY ISO 19011
Understanding audit interests Know the principles of ISO 19011 Know how to prepare an audit checklist: to collect information on the ground and write...
See moreCONDUCTING AN INTERNAL AUDIT MISSION: METHODOLOGY
Owning the various stages of an audit mission. Identify mission objectives based on the risk of the activity being audited. Collect information to meet...
See moreAUDIT TOOLS AND TECHNOLOGIES
To appropriate and use a series of tools and techniques. Choose the right tools and techniques at the right time. Build tools for and...
See moreINTRODUCTION TO THE INTERNAL AUDIT
Identify the internal audit, by definition, its organizational positioning. And its added value Identify its scope of assessment. Identify “clients” and key processes. Understanding...
See moreDATA DRIVEN DECISION MAKING
– Understanding the issues and scope of data marketing – Develop and deploy a targeted strategy – Optimize your device to maximize your ROI
See moreMARKETING DATA ANALYSIS
– Understanding the issues and scope of data marketing – Develop and deploy a targeted strategy – Optimize your device to maximize your ROI
See moreMARKETING SKILLS (ABILITIES TO HEAVILY PROMOTE THE COMPANY THEY’RE TASKED WITH HIRING FOR)
– Understand the strategic (not only operational) issues of such structuring – Recognize signs indicating the need for structuring – Understand why the role...
See moreMARKETING DIGITAL
Understanding the different levers of digital marketing Design and implement a Digital Marketing Strategy Measuring and monitoring the effectiveness of web actions
See moreDO A MARKET STUDY
At the end of the training, employees will be able to understand the external and internal environment of a market, master the strategic analysis...
See moreNEGOTIATING TECHNICAL
At the end of the training, employees will be able to: • Developing self-confidence and assertiveness • Discover soft skills to get the right...
See moreANALYSIS OF THE MARKETING DATA
– Understanding the issues and scope of data marketing – Develop and deploy a targeted strategy – Optimize your device to maximize your ROI
See moreMARKETING PLAN
Develop marketing plan in relation to strategy Follow and adjust your marketing plan according to the results achieved.
See moreOPERATIONAL MARKETING
Understanding and mastering: • the mark • distribution • price • communication Developing its communication strategy Run and manage its marketing budget.
See moreTRADE MARKETING
Understanding the relevance of the marketing trade Develop and evaluate its trade marketing strategy.
See moreMARKET ANALYSIS
Conduct market research Know the techniques of statistical surveys and analyses. Mastering and interpreting: • internal information • external information sources • environmental analysis.
See moreSTRATEGIC MARKETING
Understanding the marketing challenges of his business Define positioning and customer segments Pilot its marketing strategy from A to Z.
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