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WELCOMING THE CUSTOMER AND BOOSTER ITS RELATIONSHIP (SBAM)
Category
BUSINESS
Subcategory
Marketing and customer relationship
Code
RCL001
Training Objectives
Improving the relationship with the client Apply SBAM in industrial relations
Training Program
Traditional marketing
History of SBAM
Current situation in customer relationship
Definition: – Smile – Hello: how to do it properly? – Goodbye: when and how? – Thank you: why and how?
