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LEARN AND ACCOMPANY THE CUSTOMER (I CARE)
Category
BUSINESS
Subcategory
Marketing and customer relationship
Code
RCL002
Training Objectives
Understanding the term "I care" and its importance in customer relations Support and support the client Improve customer experience and thus increase retention rate.
Training Program
Current Situation and Client Needs
Explanation of I CARE
Connection with the Customer:
– Reminder of SBAM
– How do I start a good interaction?
– Make a good connection
– The importance of empathy in interaction
– Common problems and mistakes to avoid
The basics of professional correspondence:
– The importance of listening
Accountability:
– Initiate proactive retention
How to expose offers and solutions?
– Positive formulation
How to close the interaction?
