EFFECTIVELY MANAGE TELEPHONIC CALLS - axian university

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EFFECTIVELY MANAGE TELEPHONIC CALLS

Category

BUSINESS

Subcategory

Marketing and customer relationship

Code

RCL003

Training Objectives

Understanding the role and responsibilities of a teleadvisor Acquire keys to effective and enjoyable communication.

Training Program

Customer advisor on the phone:
– My role
– My qualities

The components of the customer relationship on the phone
– The different steps to follow
– C.R.O.C method

Situation
Questions – Answers

Target Audience

All actors in contact with the customer on the phone

Duration (Days)

1

Minimum Number of Seats

8

Maximum Number of Seats

15

Trainer

Harimampionona RAKOTONAIVO, Formatrice Sales Acdemy

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