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CUSTOMER APPROACH

Category

BUSINESS

Subcategory

Marketing and customer relationship

Code

RCL011

Training Objectives

Have better customer relationship management Be customer centered Manage support within the entity for the benefit of the client

Training Program

Managing different stakeholders
The customer approach
Your customer returns
Communication
Active listening
Client needs and management
Quality
Why should a customer relationship be successful?

Target Audience

All actors in relation to the customer, teams Commercial

Duration (Days)

2

Minimum Number of Seats

8

Maximum Number of Seats

15

Trainer

Harimampionona RAKOTONAIVO, Formatrice Sales Acdemy

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