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COMMUNICATION AND COLLABORATION
Category
BUSINESS
Subcategory
Communication
Code
COM015
Training Objectives
Improving the quality of distance and face-to-face professional exchanges Developing active listening and constructive posture Promoting teamwork and inter-service cooperation
Training Program
Session 1: What is collaborative communication?
Oral presentation of an individual definition
Development of a common and consensual definition
Session 2: Soft skills of collaborative communication
Active listening: implementation
Role play
Benevolence: sharing experience
Session 3: The techniques of collaborative communication
Initiate enslavement and mediation
Practice reformulation, open questions, discussions of ideas
