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CUSTOMER RELATIONSHIP MANAGEMENT
Category
BUSINESS
Subcategory
Marketing and customer relationship
Code
RCL008
Training Objectives
Convince customers of the quality of the services offered Offer customers a service whose quality will leave a positive and lasting impression Laying the foundations for a strong and lasting relationship Trust the client.
Training Program
Customer centre
Define quality
Importance of customer relationship
The Service Value Chain
Responding to customer needs
The stages of communication
Active listening
Self-affirmation
