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SAVE SALE BASICS (GUEST)
Category
BUSINESS
Subcategory
Sales and customer experience
Code
VTE002
Training Objectives
Strengthening customer relationship gains Improve customer experience Mastering the G.U.E.S.T. method.
Training Program
Current situation
Reminder on key elements of a customer reception
– Smile & Eye
– The posture & dress code
– Some professional attitudes to adopt
Welcome the customer with the G.U.E.S.T. method
Situation
