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IMPROVE CUSTOMER EXPERIENCE TO INCREASE SALES (UPSKILL TO UPSELL)
Category
BUSINESS
Subcategory
Sales and customer experience
Code
VTE001
Training Objectives
List client interaction processes (CIP) Understand the stages of the purchase cycle Explain and apply "Up Selling" and "Cross Selling".
Training Program
Common Sales Problem
Understanding the Client: his needs and emotions
Roles and responsibilities
PIC: Client interaction process
Purchase cycle and sampling technique
Understanding and using the C.A.B tree (Characteristics-Benefits-Benefits)
Up salting and Cross salting: definition and implementation
