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NEGOTIATING TECHNICAL
Category
BUSINESS
Subcategory
Marketing
Code
MKT008
Training Objectives
At the end of the training, employees will be able to: • Developing self-confidence and assertiveness • Discover soft skills to get the right posture • Acquire techniques to respond to objections
Training Program
Session 1: Trust is the key to interpersonal relationships
• Building self-confidence and self-assertion
• Establish a relationship of trust
• Soft skills to maintain trust
Session 2: Techniques to answer objections by « win-win »
• Active listening: situation
• Reformulation: Training with Experienced Cases
• Argument: training with experienced cases
• The negotiation : rôl games
