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MANAGE DIFFICULT CLIENTS
Category
BUSINESS
Subcategory
Marketing and customer relationship
Code
RCL005
Training Objectives
Recognize and accompany types of clients Being able to deal with a client positively difficult
Training Program
How to identify the reasons for a Customer’s dissatisfaction and act accordingly?
TECREP method
Definition of TECREP
How to use this method properly
Types of Difficult Customers
What attitude should be taken in the face of
An angry customer? Undecided? The one who’s dissatisfied?
An authoritarian client, not polite or unimpeded?
A Bavard
Situation
