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PARKS LEVEL 1 (SBAM – ICARE – RCT – CIP – WEST – U2U)
Category
BUSINESS
Subcategory
Marketing and customer relationship
Code
RCL006
Training Objectives
Mastering the customer journey
Training Program
Day 1:
– Welcome the customer and boost his relationship (SBAM)
– Ensure basic sales (GUEST)
Day 2 – 3:
– Support and accompany the client (I CARE)
Day 4:
– Effectively manage telephone calls (CTR)
Day 5:
– Improve interpersonal communication (CIP)
Day 6:
– Improve customer experience to increase sales (Upskill to Upsell)
