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AI & AUGMENTED CUSTOMER RELATIONS AGENT
Category
INFORMATION TECHNOLOGY
Subcategory
Artificial Intelligence
Code
IA010
Training Objectives
Train agents capable of using AI to automate customer request processing, analyze sentiment, generate multilingual responses and improve productivity in call centers or BPOs.
Training Program
1. Fundamentals of AI in contact centers
2. Prompt engineering for professional customer responses
3. Automatic classification & sentiment analysis
4. AI-assisted multilingual writing
5. CRM automation & augmented call scripts
6. Security, ethics & certified role-play
