Catalog
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AI & CUSTOMER RELATIONS
Category
INFORMATION TECHNOLOGY
Subcategory
Artificial Intelligence
Code
IA009
Training Objectives
Integrate AI into customer relations to improve performance, personalize interactions and manage satisfaction through intelligent tools.
Training Program
1. Fundamentals of AI applied to customer experience
2. Personalization of interactions through AI
3. Performance management and intelligent dashboards
4. Chatbots, conversational AI & intelligent CRM
5. Omnichannel & smooth customer experience
6. Satisfaction measurement & action plan
