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CONFLICT MANAGEMENT
Category
SOFT SKILLS
Subcategory
Management
Code
MNG026
Training Objectives
At the end of the training, participants will be able to: Knowing the different types of conflicts and their causes Anticipating latent conflict through enslavement Owning regulatory tools to resolve open conflict Mastering your emotions and those of your interlocutor to get out of violent conflict
Training Program
Know the different types of conflicts, causes and mechanisms. Assessing the issues and implications
Identify the expectations and needs of its employees
Refine to better defuse conflicts by developing its sanctity.
Owning the regulatory tools: intervene as a editor
Understanding, identifying and controlling his emotions and those of his inerlocutor
