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EMOTIONAL INTELLIGENCE FOR PERFORMANCE
Category
SOFT SKILLS
Subcategory
Management
Code
MNG017
Training Objectives
Develop emotional competence in delicate managerial situations. Take into account the impact of emotions on team performance and thus deal with problematic behaviours. Manage your own reactions to better address the relationship. Adapt its management and communication modes.
Training Program
• Understanding the emotional dimension of management: relational needs, behavioral structures
• Developing emotional skills: factors of progress and blocking factors, communication in a delicate emotional situation
• Taking into account the emotions of his collaborators and managing collective emotions
• Identify and manage the emotional reactions of the interlocutors: emotional pollution, relationship games
