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ITIL V4 FOUNDATION (CERTIFICATE)
Category
OPERATIONAL EFFICIENCY
Subcategory
Project management
Code
PRJ006
Training Objectives
Navigate in the new technological era, commonly known as the 4th Industrial Revolution Being competitive in this new complex universe Know the modern management of services using computer technologies Understand standard language, key concepts and a presentation of the benefits that participants and their organizations can derive from using ITIL practices.
Training Program
Key concepts of service management.
The ITIL® Guidelines can help an organization adopt and adapt service management.
The 4 dimensions of service management.
The purpose and components of the ITIL® Service Value System (ITIL® SVS).
ITIL® Value Chain (ITIL® SVC) activities and their interconnections.
The goal and key terms of 15 ITIL® practices.
The 7 ITIL® practices.
Preparation and passage of ITIL® 4 Foundation certification in good conditions of success
