Describe the concepts, principles and definitions of Quality Management Explain the main ISO 9001 requirements for a quality management system Identify possible actions and approaches that organisations can use to comply with ISO 9001 Gaining expertise on quality management systems Help the organization deliver quality products and services Helping the organization reduce costs Getting a competitive advantage Increasing efficiency Help the organization focus on a risk-based approach Contributing to continuous organizational improvement Improving performance Streamlining organizational operations Increasing efficiency in supply chain management