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FRANÇAIS GUEST INTERACTION
Category
SOFT SKILLS
Subcategory
Languages
Code
LAN021
Training Objectives
Manage and confirm bookings, schedule appointments and negotiate product details. Provide accurate and appropriate information on services, equipment. Manage complex or delicate situations by maintaining a high level of professionalism. Host and initiate interactions with customers, visitors or suppliers in English. Communicate effectively to understand and respond to specific needs
Training Program
Learn the appropriate forms and expressions to welcome and initiate professional interactions in English.
Develop questioning and reformulation techniques to clarify and respond to requests from Anglophone interlocutors.
Practice managing appointments, reservations and negotiations in English, using precise and fluid language.
Master the vocabulary and structures necessary to provide detailed explanations of services, equipment or orientations.
Acquire strategies to address unforeseen or complex situations while maintaining
