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FRANÇAIS FOR CUSTOMER INTERACTION
Category
SOFT SKILLS
Subcategory
Languages
Code
LAN027
Training Objectives
At the end of the training, participants will be able to: adapted. To ask clear and courteous questions to obtain the necessary information. Provide specific guidance to direct clients to the right person or service. To respond effectively and professionally to client demands and needs. Use specific vocabulary and expressions useful for reception and orientation. Interlocutor.
Training Program
Practice hosting Anglophone clients with simulated dialogues.
o Role play where participants need to ask short and specific questions to collect information
information.
Guidance and guidance.
Practical cases where participants have to answer questions from « clients » by simulating
current requests.
Simulations of telephone calls to respond to customer requests.
