ISO 9001 – 2015 : UNDERSTANDING THE APPROACH BY PROCESS
Category
OPERATIONAL EFFICIENCY
Subcategory
Quality
Code
QTE003
Training Objectives
Decompose step-by-step activities to study their functioning and interactions
Improving enterprise organisation
Obtain a compliant product/service for the client (internal or external) at the lowest cost to the organization.
Training Program
Understanding the purpose of ISO 9001: 2015
Understanding each of the requirements
Adapting them to the business context
Being able to translate requirements into concrete actions
Clear « false requirements »
Implementation steps and tools
Preparation of the certification audit
Exercises
Target Audience
Internal quality auditors, process drivers, quality actors, managers with ISO 9001 knowledge base: 2015