Catalogue de formations
Un parcours structuré pour développer vos savoir-faire, inspirer l’innovation, et construire votre avenir au sein du Groupe.
Create an Omnichannel Customer Experience
Business
Relation client
You’re probably familiar with the Customer Experience – as a consumer, you experience it on a daily basis. But how much do you know about the omnichannel Customer Experience? With an omnichannel strategy, you’ll be able to personalize your customer interactions and experiences based on the behaviors of your consumers. This lets you create a […]
Code :
DL-RCL004
Langues :
Anglais
Durée (Heures) :
8
Sources :
OpenClassrooms
Plan de formation
PART #1 – IDENTIFY THE STAKES OF AN OMNICHANNEL CUSTOMER EXPERIENCE
1. Get the most out of this course
2. Find the marketing strategy that works Best for your Company
3. Know your customer profiles
Quiz: Identify the stakes of the omnichannel Customer Experience
PART #2 – OUTLINE YOUR OMNICHANNEL STRATEGY
1. Conduct an pmnichannel strategy audit
2. Set your SMART goals
3. Know exactly who your customers are
4. Choose the best channels to fit your omnichannel strategy
Quiz: Outline your omnichannel strategy
PART #3 – CREATE A CUSTOMER EXPERIENCE USING AN OMNICHANNEL APPROACH
1. Map an omnichannel customer journey that benefits your Business
2. Adopt the best practices for mapping the customer journey
3. Get your employees engaged in the omnichannel Customer Experience
Microdoing & Survey
Quiz: Create a Customer Experience using an omnichannel approach
