Catalogue de formations
Un parcours structuré pour développer vos savoir-faire, inspirer l’innovation, et construire votre avenir au sein du Groupe.
Resolve conflicts at work
Développement personnel
Management&leadership
Do you want to learn how to anticipate and deal with the conflicts at work? Are you tired of the tension and wondering how to make a change? Have you already resolved disputes but are unsure how to make the solutions last? Perhaps you are a project manager or team leader whose team is not […]
Code :
DL-MNG015
Langues :
Anglais
Durée (Heures) :
8
Sources :
OpenClassrooms
Plan de formation
PART #1 – ANALYZE AN EMERGING CONFLICT
1. Get the most out of this course
2. Spot early warning signs
3. Determine the causes of a conflict
4. Track risk factors
Quiz: Analyze an emerging conflic
PART #2 – DEVELOP THE SOFT SKILLS NEEDED TO RESOLVE CONFLICTS
1. Learn to manage your emotions
2. Develop your empathy and assertiveness
3. Use active listening and positive communication
Quiz: Develop the soft skills needed to resolve conflicts
PART #3 – APPLY CONFLICT RESOLUTION TECHNIQUES
1. Map the conflict
2. Lead a conflict resolution session using the DESC technique
3. Overcome classic obstacles
4. Create the right conditions to foster long-term cooperation
Microdoing & Survey
Quiz: Plan the steps to resolve a conflict
